/* Lynxmind Support Portal
   Plain, product-grade helpdesk styling. Light theme by default,
   dark via prefers-color-scheme (and explicit data-theme). */

@font-face{font-family:'Inter';font-style:normal;font-weight:100 900;src:url('/static/fonts/inter.woff2') format('woff2');}

:root{
  --bg:#f4f5f7;
  --panel:#ffffff;
  --panel-hover:#f6f8f9;
  --field:#ffffff;
  --band:#eef4f5;
  --text:#1e2a30;
  --body:#42525a;
  --mute:#6e7d85;
  --accent:#17707a;
  --accent-hover:#125a63;
  --accent-dim:#4b7a81;
  --accent-ink:#ffffff;
  --mk:#118f5e;
  --line:#dfe4e8;
  --line-soft:#e8ebee;
  --amber:#96690f;
  --red:#bb3a4e;
  --ok:#2f7d50;
  --nav-bg:#ffffff;
  --toast-bg:#252c31;
  --toast-text:#f2f5f6;
  --shadow:0 1px 2px rgba(20,30,35,.05),0 4px 16px rgba(20,30,35,.06);
  --shadow-pop:0 8px 28px rgba(20,30,35,.16);
  --maxw:min(1500px,96vw);
}
@media (prefers-color-scheme:dark){
  :root:not([data-theme="light"]){
    --bg:#14181b;--panel:#1d2226;--panel-hover:#232a2f;--field:#181d21;--band:#1b2225;
    --text:#e7ebed;--body:#b9c2c7;--mute:#8b979d;
    --accent:#4fb3bf;--accent-hover:#6cc4cf;--accent-dim:#7ba3a9;--accent-ink:#0e3134;
    --mk:#3cc08a;
    --line:#2e363c;--line-soft:#272e33;
    --amber:#d9a04a;--red:#e06a7c;--ok:#5cb885;
    --nav-bg:#181d21;--toast-bg:#e7ebed;--toast-text:#1c2226;
    --shadow:0 1px 2px rgba(0,0,0,.3),0 4px 16px rgba(0,0,0,.25);
    --shadow-pop:0 8px 28px rgba(0,0,0,.45);
  }
}
:root[data-theme="dark"]{
  --bg:#14181b;--panel:#1d2226;--panel-hover:#232a2f;--field:#181d21;--band:#1b2225;
  --text:#e7ebed;--body:#b9c2c7;--mute:#8b979d;
  --accent:#4fb3bf;--accent-hover:#6cc4cf;--accent-dim:#7ba3a9;--accent-ink:#0e3134;
  --mk:#3cc08a;
  --line:#2e363c;--line-soft:#272e33;
  --amber:#d9a04a;--red:#e06a7c;--ok:#5cb885;
  --nav-bg:#181d21;--toast-bg:#e7ebed;--toast-text:#1c2226;
  --shadow:0 1px 2px rgba(0,0,0,.3),0 4px 16px rgba(0,0,0,.25);
  --shadow-pop:0 8px 28px rgba(0,0,0,.45);
}

*{box-sizing:border-box}
body{
  margin:0;background:var(--bg);color:var(--text);
  font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,sans-serif;
  font-size:14.5px;line-height:1.55;
  -webkit-font-smoothing:antialiased;min-height:100vh;
}
a{color:var(--accent);text-decoration:none}
a:hover{text-decoration:underline}
h1,h2,h3{margin:0;font-weight:600;line-height:1.25}
h1{font-size:22px}
h2{font-size:18px}
h3{font-size:15px}
p{margin:0 0 12px}
.mono{font-size:13px;font-weight:600;color:var(--text)}
.eyebrow{font-size:12.5px;font-weight:500;color:var(--mute);margin:0 0 8px}
.muted{color:var(--mute)}
.small{font-size:13px}

/* ---------- logo ---------- */
.logo{
  display:inline-block;width:126px;height:19px;background:var(--text);flex:none;
  -webkit-mask:url('/static/logo.webp') center/contain no-repeat;
          mask:url('/static/logo.webp') center/contain no-repeat;
}
.brand{display:flex;align-items:center;gap:10px;text-decoration:none;color:var(--text)}
.brand:hover{text-decoration:none}
.brandsub{font-size:13px;color:var(--mute);padding-top:2px}

/* ---------- app chrome ---------- */
#app{min-height:100vh;display:flex;flex-direction:column}
.nav{position:sticky;top:0;z-index:60;background:var(--nav-bg);border-bottom:1px solid var(--line)}
.nav-in{max-width:var(--maxw);margin:0 auto;padding:10px 24px;display:flex;align-items:center;justify-content:space-between;gap:16px}
.navr{display:flex;align-items:center;gap:10px;position:relative}
.pill{font-family:inherit;font-size:13.5px;font-weight:500;padding:7px 14px;border-radius:8px;border:1px solid var(--line);color:var(--text);background:var(--panel);cursor:pointer}
.pill:hover{background:var(--panel-hover);border-color:var(--accent)}
.avatar{width:32px;height:32px;border-radius:50%;border:1px solid var(--line);background:var(--band);display:flex;align-items:center;justify-content:center;font-family:inherit;font-size:12px;font-weight:600;color:var(--accent);cursor:pointer}
.menu{position:absolute;top:calc(100% + 8px);right:0;background:var(--panel);border:1px solid var(--line);border-radius:10px;min-width:200px;z-index:80;padding:6px;box-shadow:var(--shadow-pop)}
.menu a,.menu button{display:block;width:100%;text-align:left;background:none;border:0;border-radius:6px;color:var(--text);font-family:inherit;font-size:13.5px;padding:8px 10px;cursor:pointer;text-decoration:none}
.menu a:hover,.menu button:hover{background:var(--panel-hover);text-decoration:none}
.menu .mh{font-size:12px;font-weight:400;color:var(--mute);padding:6px 10px 4px}
.menu hr{border:0;border-top:1px solid var(--line-soft);margin:4px 0}

/* ---------- page scaffold ---------- */
.hero-band{background:var(--band);border-bottom:1px solid var(--line-soft)}
main{flex:1;width:100%}
.shell{max-width:var(--maxw);margin:0 auto;padding:0 24px}
.narrow{max-width:760px;margin:0 auto;padding:0 24px}
.card{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:24px;box-shadow:var(--shadow)}
footer{border-top:1px solid var(--line);margin-top:56px}
.foot-in{max-width:var(--maxw);margin:0 auto;padding:16px 24px;display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;font-size:12.5px;color:var(--mute)}
.foot-in b{font-weight:500;color:var(--body)}

/* ---------- forms ---------- */
label.fl{display:block;font-size:13px;font-weight:500;color:var(--body);margin:0 0 6px}
label.fl b{color:var(--red);font-weight:500}
input[type=text],input[type=email],input[type=password],select,textarea{
  width:100%;background:var(--field);border:1px solid var(--line);color:var(--text);
  font-family:inherit;font-size:14px;padding:9px 12px;border-radius:8px;outline:none;
}
input:focus,select:focus,textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--accent) 15%,transparent)}
textarea{min-height:120px;resize:vertical;line-height:1.5}
select{appearance:none;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='10' height='6'><path d='M1 1l4 4 4-4' stroke='%236e7d85' fill='none' stroke-width='1.5'/></svg>");background-repeat:no-repeat;background-position:right 12px center;padding-right:32px}
.hint{font-size:12.5px;color:var(--mute);margin:5px 0 0}
.frow{margin-bottom:16px}
.btn{display:inline-flex;align-items:center;gap:8px;padding:9px 16px;border-radius:8px;font-family:inherit;font-size:13.5px;font-weight:500;border:1px solid var(--accent);color:var(--accent-ink);background:var(--accent);cursor:pointer}
.btn:hover{background:var(--accent-hover);border-color:var(--accent-hover)}
.btn.ghost{background:var(--panel);color:var(--text);border-color:var(--line)}
.btn.ghost:hover{border-color:var(--accent);color:var(--accent);background:var(--panel)}
.btnrow{display:flex;gap:10px;align-items:center;margin-top:20px;flex-wrap:wrap}
.drop{border:1px dashed var(--line);border-radius:10px;padding:22px;text-align:center;color:var(--mute);font-size:13.5px;cursor:pointer}
.drop:hover{border-color:var(--accent)}
.lockchip{display:inline-flex;align-items:center;gap:8px;border:1px solid var(--line);background:var(--band);padding:7px 12px;border-radius:8px;font-size:13px;color:var(--body)}
.lockchip svg{width:13px;height:13px;stroke:var(--accent);fill:none;stroke-width:1.5}
.checkline{display:flex;gap:8px;align-items:center;font-size:13.5px;color:var(--body)}
input[type=checkbox]{accent-color:var(--accent);width:15px;height:15px}

/* ---------- request-type cards ---------- */
.rtypes{display:flex;flex-direction:column;gap:12px;margin-top:8px}
.rtype{display:flex;gap:16px;align-items:flex-start;background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:18px 20px;cursor:pointer;text-align:left;width:100%;color:inherit;font:inherit;box-shadow:var(--shadow)}
.rtype:hover{border-color:var(--accent);background:var(--panel-hover)}
.rtype .ric{flex:none;width:40px;height:40px;border-radius:10px;background:var(--band);display:flex;align-items:center;justify-content:center}
.rtype .ric svg{width:20px;height:20px;fill:none;stroke-width:1.6}
.rtype.cmk .ric svg{stroke:var(--mk)}
.rtype.pard .ric svg{stroke:var(--accent)}
.picon{display:block;width:26px;height:26px;background:var(--accent);
  -webkit-mask:url('/static/pardinus-head.png') center/contain no-repeat;
          mask:url('/static/pardinus-head.png') center/contain no-repeat}
.rtype h3{margin:0 0 3px;font-size:14.5px}
.rtype .rt-name{color:var(--accent)}
.rtype.cmk .rt-name{color:var(--mk)}
.rtype p{margin:0;font-size:13px;color:var(--mute);line-height:1.5}

/* ---------- chips / status ---------- */
.chip{display:inline-flex;align-items:center;font-size:12px;font-weight:500;padding:3px 10px;border-radius:999px;background:color-mix(in srgb,currentColor 12%,transparent);white-space:nowrap}
.st-aberto{color:var(--accent)}
.st-analise{color:var(--amber)}
.st-cliente{color:var(--body)}
.st-resolvido{color:var(--ok)}
.st-fechado{color:var(--mute)}
.tag{display:inline-flex;font-size:12px;font-weight:500;padding:2px 8px;border-radius:999px;background:color-mix(in srgb,currentColor 10%,transparent)}
.tag.cmk{color:var(--mk)}
.tag.pard{color:var(--accent)}

/* ---------- tables ---------- */
.tblwrap{overflow-x:auto;border:1px solid var(--line);border-radius:12px;background:var(--panel);box-shadow:var(--shadow)}
table{width:100%;border-collapse:collapse;font-size:13.5px}
th{font-size:12px;font-weight:600;color:var(--mute);text-align:left;padding:10px 14px;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:11px 14px;border-bottom:1px solid var(--line-soft);color:var(--body);vertical-align:middle;white-space:nowrap}
tr:last-child td{border-bottom:0}
tbody tr.rowlink{cursor:pointer}
tbody tr.rowlink:hover{background:var(--panel-hover)}
td .tref,.tref{font-family:ui-monospace,"Cascadia Mono",Consolas,monospace;font-size:12.5px;color:var(--accent)}
td.num{font-variant-numeric:tabular-nums}
.tstrong{color:var(--text);font-weight:500}

/* ---------- filters ---------- */
.filters{display:flex;gap:8px;flex-wrap:wrap;margin:18px 0 14px}
.filters select,.filters input{width:auto;min-width:160px;font-size:13px;padding:8px 30px 8px 10px}
.filters input{min-width:220px;padding-right:10px}

/* ---------- detail ---------- */
.detail{display:grid;grid-template-columns:1.6fr .9fr;gap:20px;align-items:start}
@media(max-width:860px){.detail{grid-template-columns:1fr}}
.meta{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:20px;box-shadow:var(--shadow)}
.meta dl{margin:0;display:grid;grid-template-columns:auto 1fr;gap:8px 14px;font-size:13px}
.meta dt{color:var(--mute);padding-top:1px}
.meta dd{margin:0;color:var(--body)}
.sync{border:1px solid var(--line);border-radius:10px;background:var(--band);padding:14px 16px;margin-top:16px}
.sync .sh{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:8px}
.sync .dot{width:7px;height:7px;border-radius:50%;background:var(--ok);display:inline-block;margin-right:6px}
.kv{display:flex;justify-content:space-between;gap:12px;padding:7px 0;border-bottom:1px solid var(--line-soft);font-size:13px}
.kv:last-child{border-bottom:0}
.activity{display:flex;flex-direction:column;margin-top:6px}
.act{position:relative;padding:0 0 18px 22px;border-left:2px solid var(--line-soft);margin-left:5px}
.act:last-child{padding-bottom:2px}
.act::before{content:"";position:absolute;left:-6px;top:4px;width:10px;height:10px;border-radius:50%;background:var(--panel);border:2px solid var(--mute)}
.act.lynx::before{border-color:var(--accent);background:var(--accent)}
.act .who{font-size:13px;font-weight:600;color:var(--text)}
.act .who .mono{color:var(--mute);margin-left:8px;font-weight:400;font-size:12px}
.act p{font-size:13.5px;color:var(--body);margin:3px 0 0;line-height:1.5}
.waitbanner{margin:14px 0 0;padding:11px 16px;border-radius:10px;font-size:13.5px;font-weight:500;color:var(--amber);background:color-mix(in srgb,var(--amber) 10%,transparent);border:1px solid color-mix(in srgb,var(--amber) 30%,transparent)}
.atts{display:flex;gap:10px;flex-wrap:wrap;margin-top:8px}
.attimg{max-width:320px;max-height:220px;border-radius:8px;border:1px solid var(--line);display:block;background:var(--field)}
.attfile{display:inline-flex;align-items:center;gap:6px;font-size:13px;border:1px solid var(--line);border-radius:8px;padding:6px 10px;background:var(--field);color:var(--accent)}
.attfile::before{content:"📎"}

/* ---------- admin ---------- */
.tabs{display:flex;gap:2px;border-bottom:1px solid var(--line);margin:20px 0 24px;flex-wrap:wrap}
.tab{font-family:inherit;font-size:13.5px;font-weight:500;color:var(--mute);padding:9px 14px;cursor:pointer;border:0;background:none;border-bottom:2px solid transparent;margin-bottom:-1px}
.tab:hover{color:var(--text)}
.tab.on{color:var(--accent);border-bottom-color:var(--accent)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media(max-width:700px){.grid2{grid-template-columns:1fr}}
.addform{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:20px;margin-top:16px;box-shadow:var(--shadow)}
.inline-actions button{background:none;border:0;color:var(--accent);font-family:inherit;font-size:12.5px;font-weight:500;cursor:pointer;padding:2px 6px}
.inline-actions button:hover{text-decoration:underline}

/* ---------- login ---------- */
.loginwrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;background:var(--bg)}
.logincard{width:100%;max-width:400px;background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:32px 32px 26px;box-shadow:var(--shadow)}
.logincard .brand{margin-bottom:26px}
.logincard h1{font-size:19px}
.demo-note{margin-top:20px;padding-top:16px;border-top:1px solid var(--line-soft)}

/* ---------- toast ---------- */
#toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%) translateY(16px);background:var(--toast-bg);color:var(--toast-text);font-size:13.5px;padding:11px 18px;border-radius:10px;opacity:0;visibility:hidden;pointer-events:none;transition:opacity .2s,transform .2s;z-index:100;max-width:90vw;box-shadow:var(--shadow-pop);display:flex;align-items:center;gap:10px;flex-wrap:wrap}
#toast.show{opacity:1;visibility:visible;pointer-events:auto;transform:translateX(-50%) translateY(0)}
#toast b{font-weight:600;color:inherit}
#toast code{font-family:ui-monospace,"Cascadia Mono",Consolas,monospace;font-size:13px;background:color-mix(in srgb,var(--toast-text) 12%,transparent);padding:3px 8px;border-radius:6px;user-select:all}
#toast .copybtn{font-family:inherit;font-size:12.5px;font-weight:500;border:1px solid color-mix(in srgb,var(--toast-text) 30%,transparent);background:transparent;color:var(--toast-text);border-radius:6px;padding:4px 10px;cursor:pointer}
#toast .copybtn:hover{border-color:var(--toast-text)}
#toast .closebtn{border:0;background:none;color:var(--toast-text);opacity:.6;font-size:16px;line-height:1;cursor:pointer;padding:2px 4px;margin-left:2px}
#toast .closebtn:hover{opacity:1}

.pagehead{padding:32px 0 26px}
.bc{font-size:12.5px;color:var(--mute);margin-bottom:10px;display:flex;gap:8px;flex-wrap:wrap}
.bc a{color:var(--mute)}
.bc a:hover{color:var(--accent);text-decoration:none}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
@media (prefers-reduced-motion:reduce){*{transition:none!important}}